How to receive your Magniflex product

Magniflex shipments are free. We deliver by appointment and with telephone notice. You can arrange the delivery day directly with the courier, the product will be left at street level.
How long does it take to receive your order? Order shipping times vary according to the product you have purchased and you will receive an email when the order has been processed


MATTRESSES

To find out the actual delivery times for the products, contact customer assistance on the toll-free number 800 030636 or send an e-mail to customercare@magniflex.com. The products with immediate availability will be shipped within 48 hours of receipt of payment. Unavailable products will be shipped within 4 weeks of receiving payment.


PILLOWS

All lines within: 4 weeks (excluding Saturdays and Sundays).


NETWORKS

The products with immediate availability will be shipped within 48 hours of receipt of payment. Unavailable products will be shipped within 4 weeks of receiving payment.


SHEET

All lines available within: 4 weeks (excluding Saturdays and Sundays).


MATTRESS COVER

All lines available within: 4 weeks (excluding Saturdays and Sundays).


YOGA ACCESSORIES

Futon Yoga within: 4 weeks (excluding Saturdays and Sundays).


PET

All lines available within: 4 weeks (excluding Saturdays and Sundays).



Returns

All products purchased through the website www.magniflex.com can be returned according to what is indicated in the Conditions of Use published in the dedicated section, we invite you to carefully consult the procedure indicated in article 16 of the same.

Below is a brief extract of what is contained in the Terms of Use mentioned above: Returns must be sent to our warehouse: Alessanderx Spa | Cap. Soc. €375,000 (iv) - Legal address: 59100 PRATO Via S.Leonardo da Porto Maurizio, 24/26/28 VAT number: 01729090975

How to return/exchange items:

  1. Contact our sales department on the toll-free number 800030636 (Mon-Fri 8.30/12.30 -14.30/18.30, holidays excluded) or by email at customercare@magniflex.com, you will be notified within 24 hours the return code that you will have to indicate in the form and the return authorization form will be sent to you by email which you will have to print and include in the package you return.
  2. Make sure the products are in the same condition you received them. Magniflex avails itself of the right not to accept damaged or broken goods.
  3. Paste our address that you find at the bottom of the return form on the original box to cover the delivery label
  4. Download and fill out the RETURN FORM in all parts and insert it inside the package.

In order for the return to be accepted, the goods must be intact and packed correctly, in the original packaging. For any clarification, please refer to the Terms of Use.


Wrong or defective item
We strive every day to always keep the quality high, but it can happen that something goes wrong during shipping. If you have received a wrong or damaged item, the replacement will be completely free. Contact our sales office and we will promptly arrange for collection and replacement.


Replace the item or change the size
Do you want to replace your mattress with another Magniflex® mattress? Changing height, collection and comfort? Our sleep experts are always available to give you all the advice and information you need. Contact our customer care, our experts will call you back to help you, the shipping costs will always be borne by Magniflex®. In the event that the new mattress costs more, you will have to pay the difference via PayPal. If, on the other hand, the cost is lower, you will not be able to receive a refund.


Item return and refund
Do you want to return the purchased item? You have 14 days from the delivery date, the shipment will be at your expense. The refund will be made within 30 days of receipt of the product in our offices. Make sure the products are in the same condition you received them. Magniflex® avails itself of the right not to accept goods that are damaged, broken or in compromised hygienic conditions. You can return products purchased online by choosing your own means or using the Returns Service made available by Magniflex. If you take advantage of this option, contact our customer care to find out the rates of the Magniflex® returns service and agree on the collection date and time.


Refund method
Once the shipment has been received, our quality control will verify that all the requirements for the return are met and will proceed with the refund request within 30 days. The timing of crediting your account may vary from one bank to another. For anything not specified on this page and for more information, please contact our customer service.